studio etiquette・スタジオエチケット

A gentle reminder to help protect Kintsugi Pilates’ peaceful space, energy, and safety for everyone.

01. Contacting Us

Kintsugi Pilates is a one-on-one studio, which means instructors are usually in session throughout the day.

Because of this, we may not be able to respond immediately to messages on LINE, Instagram, or email.
We will reply as soon as we step out of session.

Thank you for understanding the calm energy we create and maintain for every person who enters our studio.

02. Arrival Etiquette

To honour the flow of all appointments:

Please arrive no earlier than 5 minutes before your session.
We operate back-to-back, and early arrival may interrupt another client’s private time.
You may use this time to change or stretch quietly.

03. Cleanliness & Consideration

As we work closely with bodies, equipment, and shared surfaces, we kindly ask for your cooperation in keeping our studio comfortable and hygienic for everyone.

Personal Hygiene

Please arrive clean, especially if you have come from the gym or a very active day.
We sanitize equipment between every session, but personal cleanliness helps maintain a pleasant atmosphere for all.

Feet, Hands & Skin Conditions

If you notice athlete’s foot, peeling skin, warts, rashes, or any contagious condition on your hands or feet,
please wear socks and/or gym gloves during your session.
We sanitize rigorously, but shared responsibility keeps both clients and instructors safe.

Body Products, Sunscreen & Makeup

To protect our equipment and maintain studio hygiene:

Please avoid applying sunscreen, oils, lotions, or body creams immediately before your session, as residue can transfer onto the equipment.
If you wear makeup, please be mindful of contact with the headrest or pads.
Bringing your own face towel is recommended and appreciated.

These small steps help us keep the equipment clean, safe, and in excellent condition for all clients.

Pet Hair

For clients with pets:
Please check your clothing for pet hair before arriving, or feel free to use our lint roller.
This helps us keep the space comfortable for clients with allergies.

Voice Level

We aim to maintain a quiet, grounding environment.
Please keep conversations at a moderate volume to support a peaceful space for everyone.

04. Health Precautions

To maintain a safe environment, please do not attend your session if you have:

Fever
Cold symptoms
Stomach virus
Flu-like symptoms
Any contagious condition

Pilates when ill can worsen symptoms and increase the risk of spreading germs in a one-on-one studio.

05. Booking Your Appointment

The easiest and fastest way to book is through our Wix app or website:

Create your account
Purchase your plan
Choose your desired time slot

Daily time slots:
7:00, 8:15, 9:30, 10:45, 12:00, 13:15, 14:30, 15:45, 17:00, 18:00

Some instructors also offer:
18:15, 19:30, 20:45

Booking via LINE, Instagram, or email is also possible, but replies may be slower.

06. By Appointment Only

Kintsugi Pilates is a private studio.
For safety, privacy, and client flow, drop-ins and studio tours are not available.

07. Running Late

Because we run sessions back-to-back:

We will try our best to offer your full session time
However, this cannot always be guaranteed
Your session may be shortened out of fairness to the next client

If you know you are running late, a quick message is greatly appreciated.

08. Pain, Injuries & Diagnoses

Pilates instructors at Kintsugi are not medical professionals and cannot diagnose medical conditions.

For chronic pain, scoliosis, or structural issues, we are happy to work with you in collaboration with your:

Chiropractor
Physical therapist
Doctor
Osteopath

Our role is to guide safe, supportive movement — not to provide medical diagnosis.